FAQ
Custom and personalised orders
We accept request for custom orders. We can provide bulk discounts, or create a custom version of a product for you. Contact us to discuss details
I cannot track my order
If you have chosen Standard shipping method at the checkout, your order has been sent via an untracked, but reliable service. This allows us to keep the cost low for our customers. Please refer to our Shipping Information for estimated delivery timelines. If you have any concerns, please get in touch.
If you are in the UK, and your order is showing a tracking number, your order has been sent via Royal Mail 48h (or Royal Mail 24h, if you have chosen 1st class upgrade). The tracking link will work, but will only update once a delivery has been made, when it will show a delivery confirmation.
My item has not arrived yet
Please check our Shipping Information for estimated delivery timelines, or contact us if you have any concerns.
We accept request for custom orders. We can provide bulk discounts, or create a custom version of a product for you. Contact us to discuss details
I cannot track my order
If you have chosen Standard shipping method at the checkout, your order has been sent via an untracked, but reliable service. This allows us to keep the cost low for our customers. Please refer to our Shipping Information for estimated delivery timelines. If you have any concerns, please get in touch.
If you are in the UK, and your order is showing a tracking number, your order has been sent via Royal Mail 48h (or Royal Mail 24h, if you have chosen 1st class upgrade). The tracking link will work, but will only update once a delivery has been made, when it will show a delivery confirmation.
My item has not arrived yet
Please check our Shipping Information for estimated delivery timelines, or contact us if you have any concerns.